Shade Exchange

The match is the whole game — so we removed the risk.

How the free shade exchange works

• Every order includes one complimentary shade exchange.
• Keep the hygiene seal intact and contact us within 30 days of delivery.
• We ship the corrected shade as soon as your original set is on its way back — both directions on us.

Get the match right the first time

• Take the three-question shade quiz.
• Match to your ends, not your roots, and judge colour in daylight.
• Still unsure? Order the Color Ring — real-hair swatches of the full garden, credited to your first set.

Questions? We reply within one business day.